Shipping
BXLY PLC is an independent supplier of obsolete and hard-to-find industrial automation parts. All orders are dispatched directly from our facility in Shantou, Guangdong, China, and shipped worldwide. We do not operate a public price list — stock, condition and freight are confirmed on each quote before dispatch.
- Dispatch origin: Shantou, Guangdong, China.
- Coverage: worldwide shipping.
- Methods: international express couriers and air freight for larger consignments. The exact carrier is selected to match destination, weight and urgency. Shipping by DHL / FedEx / UPS / EMS/ TNT
- Handling time: in-stock items are typically prepared within 1–2 business days; sourced items typically 3–7 business days.
- Freight: quoted per order, based on destination, weight and the shipping method you select.
Delivery Times
Transit times below are estimates from dispatch and include customs clearance at destination. Actual transit depends on the destination country, the shipping method and customs processing — which is outside our control.
- Express (courier): typically 6-9 business days, including customs clearance.
- Standard / air freight: typically 7–15 business days, including customs clearance.
- Remote or high-clearance-risk destinations: may exceed the ranges above; we will advise at quotation if this is likely.
Customs duties, import taxes and clearance fees at destination are the responsibility of the buyer unless otherwise agreed in writing on the quotation. We provide commercial invoices and any export documentation required for clearance.
Returns & RMA
If a part does not match its description, arrives damaged, or is found to be faulty on receipt, we will make it right. To start a return, request an RMA (Return Merchandise Authorization) before shipping anything back.
- How to request: email info@bxlyplc.com or message WhatsApp +86 159 7659 5453, quoting your order number and the exact model.
- Time limit: report any discrepancy, damage or fault within 7 calendar days of delivery.
- Conditions: the item must be in the condition it was received, with original packaging and labels where applicable; no physical damage caused after delivery, no unauthorised modification or installation damage.
- RMA validity: an issued RMA number is valid for 14 calendar days for the return shipment.
- Return shipping: if the return is due to our error, incorrect part or a verified fault, we cover the return freight; if the return is for other reasons, return freight is the buyer's responsibility unless agreed otherwise.
- Refund method: once the returned item is received and inspected, refunds are issued to the original payment method, or as agreed in writing (e.g. replacement unit or account credit). Please allow 5–10 business days for the refund to appear after inspection.
- Not eligible: custom-ordered or specially sourced parts, and items damaged after delivery or altered by the buyer, unless a fault is verified as ours.
Warranty
Every tested part we ship is covered by our own 12-month/3-months replacement warranty, effective from the date of delivery. This is a warranty provided by BXLY PLC — not a manufacturer warranty.
- Coverage: functional failure of the part under normal, intended use within 12 months of delivery (New/Refurbished) 3 months (Used unit).
- Remedy: at our discretion, replacement with an equivalent part or a refund of the purchase price, following return and inspection under the RMA process above.
- Conditions: correct installation, within rated electrical and environmental specifications, and no unauthorised repair, modification or physical damage.
- Not covered: wear items and consumables (e.g. batteries), damage from incorrect wiring or power, and faults caused by misuse or installation error.
- Confirming a claim: contact info@bxlyplc.com or WhatsApp +86 159 7659 5453 with your order number, model and a description of the fault.
- Noted: AS-IS Condition do not have warranty.
FAQ
Where do you ship from?
From our facility in Shantou, Guangdong, China. We ship worldwide.
How long does delivery take?
Express is typically 6-9 business days and standard/air freight typically 7–15 business days, both including customs clearance. Exact times depend on destination and customs processing.
How do I return a part or make a warranty claim?
Contact us first at info@bxlyplc.com or WhatsApp +86 159 7659 5453 with your order number and model to request an RMA, then ship the item back only after the RMA is issued.
What warranty do you provide?
Our own 12-months/3-months replacement warranty from the date of delivery, covering functional failure under normal use. It is provided by BXLY PLC, not by the original manufacturer.
Who pays customs duties and return shipping?
Customs duties and import taxes at destination are the buyer's responsibility unless agreed otherwise on the quotation. Return freight is on us when the issue is our error or a verified fault.